These online Terms and Conditions apply to all orders placed through our website www.elenianna.com, which is owned and operated by the company “Elenianna S.M.P.C. Company,– Wholesales of Food Products and Cosmetics.” Registered office: Kiprou 2, 14565, Agios Stefanos, Greece.
If you use any elenianna service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Elenianna does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the elenianna services only with involvement of a parent or guardian. Alcohol listings on elenianna are intended for adults. Some of our Products have a minimum age requirement. You must be at least 18 years of age to purchase alcohol or use any site functionality related to alcohol. Elenianna reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
1. Acceptance of terms
1.2 The Terms and Conditions and all other policies on this website are subject to change without any prior notice. The amended Terms and Conditions or other policies will be posted on our website and will be considered binding for any purchases taking place after their publication.
1.3 The present Terms and Conditions are independent that is to say, that the annulment of one of them does not invoke the annulment of the Terms and Conditions as a whole. If any of these Terms and Conditions is held by any court or competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.
2. Placing an order
2.1 Only orders placed by persons who are 18 or over will be accepted. By placing an order you certify that you are an adult according to the laws of your country or state of residence.
2.2 We will confirm receipt of your order by sending you an email to the email address you have registered with us.
2.3 Acceptance of your order is taken to mean that we have sent you an email confirming that we have dispatched the items in your order. A contract will be formed between us at the point we send you an email confirming the shipment of your order. If your order contained a number of items and the email confirming the shipment of your order does not mention some of them, those items which have yet to be dispatched to you do not form part of that contract.
2.4 We may not be able to accept your order due to the following reasons:
a. The product you have ordered is out of stock.
b. There is an error in product pricing or description.
c. Failure to meet the eligibility to order criteria set out in these Terms & Conditions.
In any of the cases mentioned above (in point 2.5) we will notify you within 72 hours of placing your order.
2.5 Every care has been taken to ensure that the descriptions, images, and specifications of each product are accurate. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the goods delivered. We may, from time to time, vary the dimensions, specifications, and quantities of goods displayed on the website without prior notice.
3.1 All products shown on www.elenianna.com are subject to availability. Due to the seasonal nature of some of our products, they may not be available at all times. Our website is updated regularly to ensure that our stock quantities are accurate. However, as we do our best to ensure the highest quality and freshness for our products, irregularities of availability and shortages may occur.
3.2 Elenianna M.S.P.C. reserves the right to withdraw any product from the www.elenianna.com website at any time and remove or edit any material or content of the website without prior notice and without any liability for any damages occurring from the above actions.
3.3 In case an order is placed for a product that is no longer available, we shall contact you within 72 hours to inform you of the shortage.
4. Cancelling an order
4.1 If you wish to cancel your order please contact us by phone on the number shown on your order invoice or by email at customerservice at elenianna.com stating your order number.
4.2 Cancellation must be received within 24 hours of ordering. If you notify us for a cancellation later than 24 hours after placing the order, we will do our best to accept your request provided we haven’t processed or dispatched your order yet. If we accept your cancellation request, we will notify you by sending you an email to the email address you have registered with us.
4.3 It may not always be possible to stop an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy below (point 5).
4.4 As soon as we accept your cancellation request for an item, we will refund the relevant part of the purchase price for that item together with the item’s postage charge. Refunds may take a few days to reach you, according to the policies set out by our payment processing partner Paypal, at www.paypal.com.
5.1 Unwanted goods may be returned for a refund or exchange provided that they are returned in their original condition, unused (with their original packaging) and unopened (with any seals and shrink-wrap intact) within 14 calendar days following delivery of the goods. For this purpose, please fill in the orders page and send it to us by email at customerservices at elenianna.com. Within 72 hours following receipt of the returns form we will provide you with a returns authorization (RMA) number and instructions of how to return the products to us. When a product arrives damaged or faulty we will refund your original delivery charge and the original cost of the returned items, within a period of 30 calendar days following receipt of the returns forms.
5.2 In case of defective or incorrectly delivered items at Elenianna Company’s fault, exchanges or full refund of payment shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. As we ensure all orders against damage during transit, we will fully refund any damaged orders due to the postal carrier’s negligence, once we are compensated by them. If an order is received damaged please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please record the damaged items. Notify us by phone on the number shown on your order invoice or by email at customerservices at elenianna.com as soon as possible or within 7 days and return the damaged items to us within 14 days of taking delivery.
5.3 If you accept delivery of a package from us and (i) the goods are faulty; or (ii) we have sent you an incorrect item, please notify us by phone on the number shown on your order invoice or by email at customerservices at elenianna.com as soon as possible or within 7 days and return the item to us within 14 days of taking delivery. We will exchange the damaged/faulty/incorrect goods without charge to you as soon as possible or alternatively we will refund the item once it has been returned.
5.4 Please note that the return costs will usually not be reimbursed. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.
5.5 We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for any return you send to us. We regret that we cannot be held responsible for non-delivery of returned goods.
5.6 Until any purchased items are returned to us, you are responsible for their safekeeping and for taking reasonable care of them. We recommend that you use postal insurance for any returns, as we do not accept liability for damaged or lost packages during transit back to us.
5.7 If you would like to discuss the exchange or return of any item, or have any further questions about our returns policy please contact us by phone on the number shown on your order invoice or by email at customerservices at elenianna.com, stating your order number.
6.1 Payment can be made by credit card or PayPal account. The payment charge will be concluded upon or after the delivery of the goods to the customer. When your payment is processed you are redirected to the secure environment of Paypal (PayPal) or (Stripe), which protects your personal information against any leakage or misuse through a secure socket layer (SSL) protocol and Payment Card Industry (PCI) Data Security Standard.
6.2 Elenianna Company won't store sensitive financial information such as your credit card details or bank account number nor will it keep any records of your financial details. Please note that we cannot guarantee the security of the data that you send us by email. Accordingly, please do not send us any payment information using email or any other method. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorized access to the information you provide us when placing an order.
6.4 For the prevention of fraudulent transactions, Elenianna Company reserves the right to only ship orders to addresses that match the billing address of the buyer as stated by him on the online form.
If a buyer is a registered PayPal user, the purchased items will only be sent to the confirmed PayPal address. The buyer is solely responsible for the accuracy of the data provided to PayPal.
6.5 We regret that we cannot accept cheques or cash as payment.
6.6 Elenianna Company has no control over any customs or import duties or any other restrictions and regulations that could be implied at your destination country and for which you will be solely liable.
7. Pricing Policy
7.1 All prices shown on our website are given by default in Euro (€) and include local VAT and other taxes, which will be charged at the current rate according to Greek tax laws and regulations.
7.2 To help you understand the prices of products, you have the choice of converting them from Euro (€) to US dollar ($), UK Pound sterling (£), or any other available currency. Prices converted on our website to other currencies are only indicative, as they may fluctuate from day to day based on European Central Bank (ECB). The actual conversion rate will be applied by Paypal or Stripe before you finalize your order. You will be informed of the final price in your chosen currency before you proceed with payment. Please do not proceed with a payment if you do not agree with the exchange rate provided by Paypal.
7.3 Please note that the prices shown on our website pricelist do not include shipping costs or any tax, duty, and VAT applicable to the destination country. Shipping costs are calculated during the ordering process and are added to the shopping cart before the order is finalized. Please be aware that you as the customer are solely responsible for any tax, duty, or other charges applied locally at the destination country. Please do not proceed with a payment if you do not agree with the shipping costs or any taxes and duties.
7.4 Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or to cancel it.
8. Delivery Information
8.1 We can ship products to most countries worldwide. Please note that we cannot make deliveries to P.O. boxes.
8.2 All orders are delivered using the DHL Express Service (www.dhl.com). Your order will be processed within 24 hours and you can check the progress of your order by logging into your account. You will be notified when your order has been dispatched via e-mail to your registered e-mail address. If an order is placed on a Greek national holiday or Sunday, it will be processed on the following working day.
8.3 Elenianna Company makes every effort to dispatch items on time, however, we cannot guarantee specific delivery dates. In any event, the goods will be delivered to the customer no later than 30 days following acceptance of the order. If the items are not delivered within the time period we specify in the email confirming the shipment of your order, please contact us by phone on the number shown on your order invoice or by email at customerservice at elenianna.com, stating your order number.
8.4 We reserve the right to only ship orders to addresses that match the billing address of the buyer as stated by him on the online form.
If a buyer is a registered PayPal user, the purchased items will only be shipped to the confirmed PayPal address. The buyer is solely responsible for the accuracy of the data provided to PayPal.
8.5 All orders are sent via traceable postal service and a tracking number will be e-mailed to you upon request. Some countries’ postal providers do not track international parcels once they have entered their country. We regret the fact that in such cases orders will only be traceable until they leave Greece.
9. Ownership of rights
9.1 All content on our website including text, graphics, logos, button icons, images, and software, is the property of Elenianna Company (except for possible rights of the third person for which elenianna has the license for use) and is protected by Greek, European and International copyright laws.
9.2 You are permitted to use the material data and content of this website only for your personal use in placing orders through elenianna's . You may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the website without our prior written consent.
9.3 Any other use of our website, indicatively, but not solely, by posting, distributing, modifying or removing any of its content is prohibited without our prior written consent.
9.4 Any unauthorized attempt to defeat or circumvent Elenianna Company’s security features on this website, is strictly prohibited and will be prosecuted by Greek, European and International laws.
9.5 Establishing a link to our home page, is only allowed after our written permission, provided that this is done in a way that is fair and legal and it is not misleading or damaging to our reputation or taking advantage of it.
9.6 Establishing a link to our home page in a way that implies any form of association, approval or endorsement of Elenianna Company, without our written permission, is strictly prohibited. You must not establish a link from any website that is not owned or permanently operated by you, nor may you create a link to any part of this website other than the HOME page. Elenianna Company reserves the right to withdraw any given linking permission without prior notice.
The placement of the links does not involve approval or acceptance of the content according to websites from the company. The company is by no means responsible for their content, for the methods of confidentiality protection, or the precision of the materials that exist in those websites. If the visitor of the site decides to be transferred through the link to another website of a third person, accepts that it is doing it with his/her own responsibility.
The content of the site is disposed of “as it is” and elenianna by no means provides the guarantee, positive or non-positive, related to wholeness, correctness, opportuneness, trading, non-violation or propriety of its content for any use, application, or purpose. Elenianna under no circumstances is responsible, including the case of negligence, for any form of damage the user of these websites, services, choices, and contents of the site is subjected to, to which goes with his/her own initiative and with the knowledge of the present terms. Furthermore, elenianna does not guarantee that the pages, the services, the choices, and the contents will be provided without interruption, without faults or that the faults will be corrected. Likewise, elenianna does not guarantee that this site or any other related websites or the servers through which their content is available to the disposal of the users are provided without “viruses” or any other harmful elements. The cost of the possible corrections or servings is at the visitor’s expense and under no circumstances on the company’s.
10.1 Elenianna Company will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems and postal service performance.
10.2 To the extent permitted by applicable law, we disclaim all warranties, expressed or implied, as to the accuracy of the information contained in any location on this website. We shall not be liable to any person for any loss or damage, direct or indirect, which may arise from the use of any of the information contained on this website.
10.3 In all cases, we reserve the right to correct any errors or omissions and to change or update the information displayed on the Elenianna Company website, at any time, without any prior notice.
11. Limitation of Liability
11.1 To the maximum extent legally permitted, our maximum liability arising out of any order placed on elenianna for the supply of goods to you will be limited to the retail price of the goods contained in that order.
11.2 To the maximum extent legally permitted, Elenianna Company is under no circumstances liable for any damage, expense or compensation arising directly or indirectly as a result of the use or delayed delivery of our products.
11.3 Although we have taken every reasonable measure, we do not guarantee that the Elenianna Company website is free from viruses or other malicious software. To the maximum extent legally permitted, Elenianna Company shall not be responsible for any loss resulting from navigating in our website or your inability of making correct use of it.
12. Applicable Law & Jurisdiction
12.1 The validity and performance of these Terms shall be governed exclusively by Greek laws and the parties submit to the exclusive jurisdiction of the Courts of Athens, Greece in the event of legal proceedings arising from any dispute.
12.2 The above shall not apply to the extent that the laws of the country of residence of the customer provide that another law is applicable or another jurisdiction is competent to resolve any disputes arising from the present agreement.